In terms of a business continuity aspect, we have comprehensive plans in place and a designated team mandated to prevent service disruption and sustain our operations. Our team devised a pandemic escalation matrix with clearly defined steps to maintain critical processes during various threat levels, such as a potential country lock-down or if one of our employees contracts the virus. Also, like many of our business partners, we act on clear, organized plans to split our teams, to allow them to work from multiple sites, as the risks intensify.

To robustly govern this process, we adopted a broader “War Room” approach which I chair personally, along with our Deputy, Ms Tan, Marketing Director, to address three critical aspects with our capable members: operational resilience, covering business continuity and human resource matters; financial resilience focused on contingency planning; and client impact to consider unique requirements in these unprecedented times.
 
Whilst the pandemic situation is fast-evolving, I assure you we are constantly assessing our position to respond to the challenges that may unfold. With God’s blessings, I am hopeful that we will emerge from these straining times, as a more resilient and stronger company. Trying times like these are a test to the strength of partnerships and AG Cargo Malaysia is determined to remain as your reliable freight and cargo-partner through thick and thin.
 
We remain watchful of the current situation and will not hesitate to update you on any important developments at AG Cargo Malaysia.
 
Should you have any specific requests, please reach out to Mr Julian, co-founder, or its members within AG Cargo Malaysia Team, who will take the matter forward.
Thank you for your continued confidence in AG Cargo Malaysia.
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